Help Center

A guide to help you begin your journey with Carbondeck

Return to Help Center

Search Results

31 results for in all categories

How does Carbondeck integrate with App Deck's applications?

App Deck

Carbondeck seamlessly integrates with applications from App Deck through its robust API infrastructure. This ensures all data flows smoothly between the core platform and additional applications, maintaining consistency and accuracy in your GHG accounting and reporting processes.

How can I customize emission factors in Carbondeck? And what is the benefit of this feature to my calculation?

GHG Accounting

In Carbondeck, you can customize emission factors to better match your specific activities and data.

You can find out how to customize EFs in our Step-by-Step Guide to Customize EFs on Carbondeck below:

1. To start customizing your EFs, go to the calculation settings on the Carbondeck platform.

2. Navigate to the 'GHG Source Management' section to create or edit EFs.

3. Click the 'Create New EF' button and open the 'EF Customization Form'.

4.
Fill in all the required information listed below:

Activity Name: Enter a descriptive name for the activity. For example, "Coal / Company-specific".

Region: Select the region related to the EF. For example, "USA".

Source: Specify the source of the EF data. For example, "EEA".

Year: Select the year of the data used. For example, "2018".

Unit: Specify the unit of measurement for the EF. For example, "lbs".

Emission Factors:

o
CO2e: Enter the CO2 equivalent value of your data. For example, "0.655 kg/lbs".
*If CO2 equivalent is unknown, enter one of CO2, CH4, and N2O, enter EF uncertainty value (e.g. "7"). The platform will calculate CO2 equivalent.

Tier Quality: Select the tier level. For example, "Tier 3".

Method Applied: Select the set of IPCC Assessment Report, AR, used for the CO2e calculation. For example, "AR4".

5. Provide a detailed description of the EF. Include any important notes or specifics about the calculation method. For example, "Generation. Does not account for imports and exports. NOTE: The year reported for this factor reflects the year for which the data were calculated."

6.
Fill in the following information to map the EF:

o Facilities: Select relevant facilities or facility groups. For example, "Facility A, Offices"

o Scope: Specify the scope of the EF. For example, "2".

o Subcategory: Select the subcategory. For example, "Electricity".

7. To start customizing your EFs, go to the calculation settings on the Carbondeck platform.

Carbondeck offers detailed guidance and support throughout the customization process. Step-by-step instructions and helpful tips are available to ensure you can quickly and accurately define your EFs.

Customizing EFs allows you to reflect the true nature of your operations and address specific needs. By defining EFs tailored to your company’s data and operational specifics, you ensure that your GHG inventory is both accurate and relevant. This is particularly important for organizations with unique processes or regional variations.

Is there an annual pricing option, and do I get a discount?

Pricing and Plans

Yes, Carbondeck offers an annual subscription option with a 15% discount compared to the monthly plan.

What kind of training or support is available for new users? Do I need prior experience to use Carbondeck?

Getting Started

No prior experience is necessary to use Carbondeck. The platform has an intuitive interface with step-by-step guidance, making it accessible for beginners.

We offer various training and support options, including:

An interactive online training series, where we calculate emissions together during live workshops to help you apply concepts in real-time.

A User Guide & Glossary for self-paced learning, providing detailed explanations of features and key terms.

A Customer support team available to assist with any questions or challenges you may encounter.

As your company grows, Carbondeck will grow with you, allowing you to expand your GHG management capabilities without switching platforms.

Can I suggest new features or applications for App Deck?

App Deck

Absolutely! Carbondeck values user feedback and encourages suggestions for new features or applications. You can provide your ideas through the feedback section on the platform, and our team will consider them for future updates and additions to the App Deck. Additionally, we periodically conduct polls and surveys through our social media accounts and website, where you can share your insights and help shape the future of Carbondeck.

Join the latest survey and choose the next app in App Deck! Your vote will help prioritize our next steps.

Do I need to provide a credit card to sign up for the Free Plan?

Pricing and Plans

No, you do not need to provide credit card information to sign up for the free version of Carbondeck. You can start using the platform without any financial commitment.

What payment methods do you accept?

Pricing and Plans

Carbondeck currently accepts payments by credit card only.

Can I switch between plans at any time?

Pricing and Plans

Yes, you can switch between plans at any time. There is no commitment.

Is there a limit to the number of users and facilities, or data entries?

Pricing and Plans

In our platform, there is no limit to the number of users or facilities.

Does Carbondeck offer refunds if I cancel mid-cycle?

Pricing and Plans

No, Carbondeck does not offer refunds for mid-cycle cancellations. If you cancel your subscription, you will retain access to your plan until the end of the current billing cycle.