Is there a limit to the number of users and facilities?
Pricing and Plans
Yes — limits depend on your selected plan
You can upgrade at any time to unlock more capacity as your needs grow.
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Free Plan: Includes 1 user and 1 facility
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Booster Plan: Offers unlimited users and facilities to support growing teams and multi-site operations
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AI Agents Plan: Includes everything in Booster, with full support for AI-powered workflows across unlimited users and locations
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Enterprise Plan: Customizable access and control for complex organizations — includes unlimited users and facilities by default, with advanced role and permission settings
You can upgrade at any time to unlock more capacity as your needs grow.
Does Carbondeck offer refunds if I cancel mid-cycle?
Pricing and Plans
No, Carbondeck does not offer refunds for mid-cycle cancellations. If you cancel your subscription, you will retain access to your plan until the end of the current billing cycle.
Are updates and new features included in Free Plan?
Pricing and Plans
Yes, updates and new features that are part of the core product will be included in Free Plan. We continuously improve our platform, and these enhancements are made available to all users.